CloudConnector - Status Light Behavior & Troubleshooting

 

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The CloudConnector Status light is used to indicate the current state of the device. Compare your current CloudConnector status light behavior with the following descriptions;

OFF with Brief Flash - This is NORMAL status light behaviour. The brief flash is when meter data is recieved.

A correctly set up and functioning CloudConnector will have a status light that is OFF and only comes ON briefly at approximately 15 second intervals when a Meter Sensor transmission is received. (The brief flash will become dormant after 15 minutes of powering up the CloudConector)

Double Flashing - The CloudConnector is in WiFi Setup mode

If your CloudConnector status light is double flashing, it is in WiFi setup mode. For instructions to set up your CloudConnector on WiFi, log into your EnergyCloud account, click on the gear shaped icon, then click on 'Setup New CloudConnector'. 

Fast Flashing - CloudConnector is attempting to connect to the network or has lost connection to the network. ( This applies to both WiFi and Ethernet connected CloudConnectors )

The CloudConnector status light will flash quickly until it achieves a successful connection to your WiFi or Wired internet network. If the CloudConnector is still fast flashing after several minutes and never changes to slow flashing or solid ON, check the following.

1.Verify your internet connection by accessing websites over your WiFi or wired internet connection.

2.Verify that you have entered the correct WiFi password during the CloudConnector wireless setup. (WiFi passwords are case sensitive. This is the most common cause for devices not connecting)

3. If setup on WiFi, move the CloudConnector closer to your router if there is a long distance between the devices or, if there are considerable barriers in the line of sight of the router and CloudConnector.

4. If set up via an Ethernet cable, verify the cable is correctly plugged in at both ends or try a different Ethernet cable.

Slow Flashing - CloudConnector is attempting to connect to EnergyCloud.

When the CloudConnector status light is slow flashing, it is attempting to connect to the EnergyCloud database. If your CloudConnector never stops slow flashing, try the following;

1. Power cycle your internet router/modem by removing power for 30 seconds then plug the router/modem back in to power and allow it to fully reboot. When the WiFi network is restored, verify that you have an internet connection by accessing various websites. If the status light on the CloudConnector is still continually flashing slowly, power cycle the CloudConnector by removing power for several seconds then plug it back in.

2. If the CloudConnector status light only ever flashes slowly, and you cannot resolve this by power cycling devices as in the paragraph above, send an email to support@bluelineinnovations.com with a description of the problem you have encountered, the current CloudConnector status light behavior, and the MAC address printed on the label on the back of your CloudConnector. Also include your contact phone number, time zone, and a good time to call you if you expect that you may need a phone call to resolve the problem.

 Solid ON - The CloudConnector is not yet paired to the meter sensor or has lost communication with the Meter Sensor. 

If your Meter Sensor has not yet been paired with the CloudConnector, follow STEP 1. If your Meter Sensor has previously been paired with your CloudConnector, follow STEP 2.

STEP 1. Press and hold the button on the side of the CloudConnector. The status light will go OFF. Keep holding the button in until the status light comes on SOLID. After the CloudConnector status light comes on SOLID, go to your Meter Sensor and momentarily break the battery connection to reboot the sensor. Go back to your CloudConnector. The status light should be off with a brief flash approximately every 15 seconds when a Meter Sensor transmission is received. This is normal. If the status light is still on SOLID, repeat STEP 1 again. If still unsuccessful, move the CloudConnector closer to the meter location. ( you may have to set up your CloudConnector using a wireless connection if your Meter Sensor is too far from the CloudConnector )

 STEP 2If you previously had your Meter Sensor paired to your CloudConnector and the connection is dropping unexpectedly (indicated by a SOLID CloudConnector status light), either the battery is getting low in the Meter Sensor or, the Meter Sensor is too far from the CloudConnector and possibly there are also barriers for the wireless signal. To resolve this, check the battery level for your Meter Sensor by logging in to your EnergyCloud account and viewing the sensor information icons on the top right of your EnergyCloud Dashboard. Change the battery in the Meter Sensor if it is low then re-check the sensor wireless signal on the EnergyCloud Dashboard. If your Meter sensor battery is in good condition, move the CloudConnector closer to the meter location. If you need instructions to set up your CloudConnector on WiFi, log in to your EnergyCloud account, click on the gear shaped icon, then click on 'Setup New device'

 

CloudConnector - Status Light Behavior & Troubleshooting

 

The CloudConnector Status light is used to indicate the current state of the device. Compare your current CloudConnector status light behavior with the following descriptions;

OFF with Brief Flash - This is NORMAL status light behaviour. The brief flash is when meter data is recieved.

A correctly set up and functioning CloudConnector will have a status light that is OFF and only comes ON briefly at approximately 15 second intervals when a Meter Sensor transmission is received. (The brief flash will become dormant after 15 minutes of powering up the CloudConector)

Double Flashing - The CloudConnector is in WiFi Setup mode

If your CloudConnector status light is double flashing, it is in WiFi setup mode. For instructions to set up your CloudConnector on WiFi, log into your EnergyCloud account, click on the gear shaped icon, then click on 'Setup New CloudConnector'. 

Fast Flashing - CloudConnector is attempting to connect to the network or has lost connection to the network. ( This applies to both WiFi and Ethernet connected CloudConnectors )

The CloudConnector status light will flash quickly until it achieves a successful connection to your WiFi or Wired internet network. If the CloudConnector is still fast flashing after several minutes and never changes to slow flashing or solid ON, check the following.

1.Verify your internet connection by accessing websites over your WiFi or wired internet connection.

2.Verify that you have entered the correct WiFi password during the CloudConnector wireless setup. (WiFi passwords are case sensitive. This is the most common cause for devices not connecting)

3. If setup on WiFi, move the CloudConnector closer to your router if there is a long distance between the devices or, if there are considerable barriers in the line of sight of the router and CloudConnector.

4. If set up via an Ethernet cable, verify the cable is correctly plugged in at both ends or try a different Ethernet cable.

Slow Flashing - CloudConnector is attempting to connect to EnergyCloud.

When the CloudConnector status light is slow flashing, it is attempting to connect to the EnergyCloud database. If your CloudConnector never stops slow flashing, try the following;

1. Power cycle your internet router/modem by removing power for 30 seconds then plug the router/modem back in to power and allow it to fully reboot. When the WiFi network is restored, verify that you have an internet connection by accessing various websites. If the status light on the CloudConnector is still continually flashing slowly, power cycle the CloudConnector by removing power for several seconds then plug it back in.

2. If the CloudConnector status light only ever flashes slowly, and you cannot resolve this by power cycling devices as in the paragraph above, send an email to support@bluelineinnovations.com with a description of the problem you have encountered, the current CloudConnector status light behavior, and the MAC address printed on the label on the back of your CloudConnector. Also include your contact phone number, time zone, and a good time to call you if you expect that you may need a phone call to resolve the problem.

 Solid ON - The CloudConnector is not yet paired to the meter sensor or has lost communication with the Meter Sensor. 

If your Meter Sensor has not yet been paired with the CloudConnector, follow STEP 1. If your Meter Sensor has previously been paired with your CloudConnector, follow STEP 2.

STEP 1. Press and hold the button on the side of the CloudConnector. The status light will go OFF. Keep holding the button in until the status light comes on SOLID. After the CloudConnector status light comes on SOLID, go to your Meter Sensor and momentarily break the battery connection to reboot the sensor. Go back to your CloudConnector. The status light should be off with a brief flash approximately every 15 seconds when a Meter Sensor transmission is received. This is normal. If the status light is still on SOLID, repeat STEP 1 again. If still unsuccessful, move the CloudConnector closer to the meter location. ( you may have to set up your CloudConnector using a wireless connection if your Meter Sensor is too far from the CloudConnector )

 STEP 2If you previously had your Meter Sensor paired to your CloudConnector and the connection is dropping unexpectedly (indicated by a SOLID CloudConnector status light), either the battery is getting low in the Meter Sensor or, the Meter Sensor is too far from the CloudConnector and possibly there are also barriers for the wireless signal. To resolve this, check the battery level for your Meter Sensor by logging in to your EnergyCloud account and viewing the sensor information icons on the top right of your EnergyCloud Dashboard. Change the battery in the Meter Sensor if it is low then re-check the sensor wireless signal on the EnergyCloud Dashboard. If your Meter sensor battery is in good condition, move the CloudConnector closer to the meter location. If you need instructions to set up your CloudConnector on WiFi, log in to your EnergyCloud account, click on the gear shaped icon, then click on 'Setup New device'