Offline Alert - CloudConnector

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EnergyCloud may send an 'Offline Alert' if your CloudConnector has lost it's internet connection for over 6 hours. (You can customize the EnergyCloud Alerts in the 'Device Settings' section of your EnergyCloud account) In the event that the CloudConnector loses it's internet connection, the CloudConnector will cache 5 days of readings, then upload the readings to EnergyCloud when the internet connection is re-established provided that the CloudConnector is power ON and linked to your Meter Sensor.

If you receive an Offline Alert from EnergyCloud, verify the following;

  1. Verify that you have an active internet connection by accessing various webpages on your PC or other device connected to your network. If the internet connectin is active, power cycle your CloudConnector in attempt to re-establish a connection. If the connection is successful, the CloudConnector status light will eventually go to solid ON, then OFF with an occaisonal flash once the connection with the Meter Sensor is re-established. If you determine you have no internet access on any of your PCs or other devices, try to resolve this by power cycling your internet router/modem.
  2. Verify if someone has changed the WiFi password for your network. If the WiFi network has been changed, this will cause the CloudConnector to go offline until the correct password is entered into the CloudConnector. To set a new password in your CloudConnector, log in to your EnergyCloud account, click on the gear shaped icon, then click on 'Setup New Device'

 

If you are still experiencing wireless disconnections, you should set up your CloudConnector on an Ethernet conection directly to your internet router.

To change your CloudConnector over to an Ethernet connection, follow these steps;

  1. Unplug the power to the CloudConnector.
  2. Plug an Ethernet cable into your router and into the CloudConnector.
  3. Power up the CloudConnector.

The CloudConnector will now reboot and conect via Ethernet to your router, then connect to the sensor shortly after.

If the sensor does not reconnect to the CloudConnector, try moving the CloudConnector to a diferent position.

You can also try re-syncing the meter sensor to the CloudConnector if it doesn't auto connect after changing to an Ethernet connection.

To Re-sync the CloudConnector and meter sensor, follow these steps;

  1. With the CloudConnector powered on, press-and-hold the button on the side of the CloudConnector until the status light comes on.
  2. Go to your meter sensor and momentarily break the battery connection to allow it to reboot.

If the sync was successful, the status light on the CloudConnector will go off and only flash briefly when sensor data is received.

 

Blue Line Support

Offline Alert - CloudConnector

EnergyCloud may send an 'Offline Alert' if your CloudConnector has lost it's internet connection for over 6 hours. (You can customize the EnergyCloud Alerts in the 'Device Settings' section of your EnergyCloud account) In the event that the CloudConnector loses it's internet connection, the CloudConnector will cache 5 days of readings, then upload the readings to EnergyCloud when the internet connection is re-established provided that the CloudConnector is power ON and linked to your Meter Sensor.

If you receive an Offline Alert from EnergyCloud, verify the following;

  1. Verify that you have an active internet connection by accessing various webpages on your PC or other device connected to your network. If the internet connectin is active, power cycle your CloudConnector in attempt to re-establish a connection. If the connection is successful, the CloudConnector status light will eventually go to solid ON, then OFF with an occaisonal flash once the connection with the Meter Sensor is re-established. If you determine you have no internet access on any of your PCs or other devices, try to resolve this by power cycling your internet router/modem.
  2. Verify if someone has changed the WiFi password for your network. If the WiFi network has been changed, this will cause the CloudConnector to go offline until the correct password is entered into the CloudConnector. To set a new password in your CloudConnector, log in to your EnergyCloud account, click on the gear shaped icon, then click on 'Setup New Device'

 

If you are still experiencing wireless disconnections, you should set up your CloudConnector on an Ethernet conection directly to your internet router.

To change your CloudConnector over to an Ethernet connection, follow these steps;

  1. Unplug the power to the CloudConnector.
  2. Plug an Ethernet cable into your router and into the CloudConnector.
  3. Power up the CloudConnector.

The CloudConnector will now reboot and conect via Ethernet to your router, then connect to the sensor shortly after.

If the sensor does not reconnect to the CloudConnector, try moving the CloudConnector to a diferent position.

You can also try re-syncing the meter sensor to the CloudConnector if it doesn't auto connect after changing to an Ethernet connection.

To Re-sync the CloudConnector and meter sensor, follow these steps;

  1. With the CloudConnector powered on, press-and-hold the button on the side of the CloudConnector until the status light comes on.
  2. Go to your meter sensor and momentarily break the battery connection to allow it to reboot.

If the sync was successful, the status light on the CloudConnector will go off and only flash briefly when sensor data is received.

 

Blue Line Support