CloudConnector and Meter Sensor Won't Pair Together

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In order for your CloudConnector to send readings to your EnergyCloud account, the Meter Sensor must be correctly paired to the CloudConnector.

If your Meter Sensor is NOT connected to your CloudConnector, the CloudConnector status light will be solid ON. To pair the the CloudConnector with the Meter Sensor, perform the following steps;

  1. Press and hold the button on the side of the CloudConnector. The status light will go OFF then come back on after several seconds. When the status light comes ON, let go of the CloudConnector button.
  2. Now go to your Meter Sensor and either install the battery or press and release the button in the battery compatment. You should see a status light turn on on the Meter Sensor, if not, change the battery. If the Meter Sensor status light begins flashing rapidly and never stops, this is an indication that the battery is low and needs to be changed.
  3. Verify the CloudConnector status light is now OFF with an occaisonal brief flash when a Meter Sensor transmission is received.

If you are unsuccessful at pairing the Meter Sensor to your CloudConnector after more than one attempt, verify the following;

  1. Distance and barriers between the Meter Sensor and CloudConnector are not excessive. If you have excessive distance or barriers for the Meter Sensor to pass through, you may have to move your CloudConnetcor to a location closer to your Meter Sensor. If you have to set up your CloudConnetcor via WiFi in order to get it closer to your Meter Sensor, you can find wirless setup instructions by logging in to your EnergyCloud account, click on the gear shaped icon, then click on 'Setup New Device'
  2. The distance between the CloudConnector and the meter sensor is at least 10' apart when pairing. The CloudConnector or meter sesnor should not be very close to your WiFi Router when pairing the devices. 

 

 

CloudConnector and Meter Sensor Won't Pair Together

In order for your CloudConnector to send readings to your EnergyCloud account, the Meter Sensor must be correctly paired to the CloudConnector.

If your Meter Sensor is NOT connected to your CloudConnector, the CloudConnector status light will be solid ON. To pair the the CloudConnector with the Meter Sensor, perform the following steps;

  1. Press and hold the button on the side of the CloudConnector. The status light will go OFF then come back on after several seconds. When the status light comes ON, let go of the CloudConnector button.
  2. Now go to your Meter Sensor and either install the battery or press and release the button in the battery compatment. You should see a status light turn on on the Meter Sensor, if not, change the battery. If the Meter Sensor status light begins flashing rapidly and never stops, this is an indication that the battery is low and needs to be changed.
  3. Verify the CloudConnector status light is now OFF with an occaisonal brief flash when a Meter Sensor transmission is received.

If you are unsuccessful at pairing the Meter Sensor to your CloudConnector after more than one attempt, verify the following;

  1. Distance and barriers between the Meter Sensor and CloudConnector are not excessive. If you have excessive distance or barriers for the Meter Sensor to pass through, you may have to move your CloudConnetcor to a location closer to your Meter Sensor. If you have to set up your CloudConnetcor via WiFi in order to get it closer to your Meter Sensor, you can find wirless setup instructions by logging in to your EnergyCloud account, click on the gear shaped icon, then click on 'Setup New Device'
  2. The distance between the CloudConnector and the meter sensor is at least 10' apart when pairing. The CloudConnector or meter sesnor should not be very close to your WiFi Router when pairing the devices.